Help centre

Sign up with an email and password, then verify your email. You’ll also choose a unique @username, which becomes part of your public profile.

Your display name, username, bio, a broad location (never a precise address), your identity verification badge if you have one, when you joined, your reviews, and anything you’ve chosen to showcase — Showcase cards, completed sets you’ve opted to share, listings and cards available for trade.

Verification is optional and document-only through Stripe Identity — HoloLedger never receives or stores the document itself, and there’s no selfie or biometric check. A verified account shows an “Identity verified” mark beside your name. It doesn’t mean HoloLedger has verified the authenticity of your cards, or vouches for you more generally.

Use a strong, unique password and never share it or a verification code with anyone. See Safety for more.

Go to Settings → Privacy. You can download a copy of your data there, or send us a request (for example to correct or delete something, or to make a complaint). We reply within one month.

Go to Settings → Account → Close account. Any orders, trades or disputes still in progress need to finish first. Your profile and listings disappear straight away, and your data is deleted 30 days later. You can change your mind until then by signing in. Some records, such as payments and orders, are kept for as long as the law requires.

Add cards from HoloLedger’s own Pokémon catalogue, and record condition, whether it’s raw or graded, and photos of your actual card. Binders let you arrange cards in 9-pocket pages like a physical album, and a Showcase lets you feature up to 6 favourites on your public profile.

A list of specific cards you’re looking for, with the variant, condition and price you’d accept. It’s independent of your Collection — owning a card doesn’t remove it, and vice versa.

Opening a set shows what you own, what’s missing, and what’s on your Wantlist, with a live completion percentage. You can track either every numbered card (Main Set) or every printed variant (Master Set), where that data is available.

Yes — you can scan a card with your camera to help identify it while adding it to your Collection, or upload a photo instead if that’s easier.

Open a listing and check out through HoloLedger. Your total includes the listed price and a Buyer Protection fee, shown in full before you pay.

See Seller Information for the full walkthrough — listing is free, and HoloLedger currently charges no seller commission.

Yes — buyers can offer a different price on a listing, and the seller can accept, decline, or counter.

Your purchases and sales are both in Orders.

See Buyer Protection for eligible dispute reasons and how resolution works.

Propose a card-for-card trade in a conversation with another collector — see the Trading Guide for the full process.

Once a trade is agreed, it structures dispatch and receipt confirmation on both sides. It doesn’t involve money, and it isn’t insured — see the Trading Guide for exactly what it does and doesn’t cover.

Once you’ve both dispatched your cards and confirmed receipt, the trade is marked complete and you can each leave the other a review.

A feed for posts, showcases and set-completion moments — a place to talk about the hobby, separate from the marketplace itself.

Every post, comment, listing, message and review has a report option. See Safety for how reporting works.

Reports go to a real review queue, and content is hidden rather than silently altered while under review. See Safety for more.